Wednesday, September 4, 2013

Call Center Terminologies: The Hadouken

I am working in BPO for more than 9 years now and I've learned a lot of things that only call center agents could understand. I wish to compile them and share it with you guys. First on my list is the dreaded "Hadouken".

According to wikipedia Hadouken is a special attack in the Street Fighter video game series. From Japanese Ha Dou meaning wave or surge and ken meaning fist or punch; it is a blast of fireball formed from a martial artist's life energy. Usually Ryu, Ken, and Akuma has these skills.

Now in call center hadouken is fairly different. It is the act of going on AUX then pressing Auto-In so that you'll be on the bottom of the list in the queue. That means you'll be receiving the call after those guys on top of the queue list. AUX for those people who doesn't know is the button you press + number to go on corresponding phone status. Example Aux 2 - Break, Aux 9 - Outbound call, Aux 4 - Meeting, Aux 6 - Training, etc. Auto-In on the other hand is the status where you are ready to take incoming call.

During Avail (you are on Auto-In status but no incoming calls yet) Hadouken is most likely to happen because this is the agent's opportunity to mingle with co-workers, browse unrelated websites, and for some to doze off while other agents will be wondering why they answer another call and you're still avail. It is a skill of fastest finger first category. Lol!

Now be careful in performing this highly illegal move because if Mission Control/Workforce catch you say goodbye to your work and most you'll have another training, in a different company.

Tuesday, September 3, 2013

Scandal and Cucumber in the Ass? WTF

After the depressing news about the pork barrel and people involved in the said scam it is nice to laugh a little by reading funny quotes, videos, and pictures over facebook. But seriously Wally and EB babes Yosh scandal? I thought he was gay? Hahaha for the videolink just click the link www.tusfiles.net/ke76yb328x4m.



In another story, a news feed on facebook has this link about Jobert Sucaldito the showbiz talk show host was hospitalized because a 5 inches cucumber was stuck on his ass. He had his surgery to remove that piece of vegetable from his anus. He claimed that it was just an accident that he was preparing a salad and had accidentally sat on the poor cucumber... hahaha i am not a believer!!!


You can read about the satire on this link http://es2pido.tumblr.com/post/606344574/jobert-sucaldito-hospitalized-after-accident-with