Call Center Terminologies: The Hadouken

I am working in BPO for more than 9 years now and I've learned a lot of things that only call center agents could understand. I wish to compile them and share it with you guys. First on my list is the dreaded "Hadouken".

According to wikipedia Hadouken is a special attack in the Street Fighter video game series. From Japanese Ha Dou meaning wave or surge and ken meaning fist or punch; it is a blast of fireball formed from a martial artist's life energy. Usually Ryu, Ken, and Akuma has these skills.

Now in call center hadouken is fairly different. It is the act of going on AUX then pressing Auto-In so that you'll be on the bottom of the list in the queue. That means you'll be receiving the call after those guys on top of the queue list. AUX for those people who doesn't know is the button you press + number to go on corresponding phone status. Example Aux 2 - Break, Aux 9 - Outbound call, Aux 4 - Meeting, Aux 6 - Training, etc. Auto-In on the other hand is the status where you are ready to take incoming call.

During Avail (you are on Auto-In status but no incoming calls yet) Hadouken is most likely to happen because this is the agent's opportunity to mingle with co-workers, browse unrelated websites, and for some to doze off while other agents will be wondering why they answer another call and you're still avail. It is a skill of fastest finger first category. Lol!

Now be careful in performing this highly illegal move because if Mission Control/Workforce catch you say goodbye to your work and most you'll have another training, in a different company.